Shipping policy

Shipping Policy

Shipping Restrictions and Exclusions

We ship to a range of locations as determined by our fulfilment centre. These destinations are updated regularly, and availability will be visible at checkout. Please note that we reserve the right to refuse delivery to certain countries. A physical address is required for all orders; we do not deliver to P.O. Boxes.

Shipping Fees

Shipping fees are calculated at checkout based on rates provided by our couriers and are regularly updated to ensure competitive and transparent pricing.

Order Processing Times

Orders placed on weekends or public holidays will be processed on the next business day. We strive to fulfill and ship orders promptly during our standard operating hours.

Customs, Duties, and Taxes (if applicable)

For international shipments, the recipient is responsible for any applicable customs duties, taxes, and fees determined by local customs authorities. These charges are beyond our control.

Undeliverable Packages

All orders include tracking information. If a failed delivery attempt occurs, couriers typically leave a note with instructions for collection from a designated location or return the shipment to us. If a package is returned, additional charges may apply for re-shipping.

Lost, Damaged, or Stolen Packages

If your package is lost, damaged, or stolen, please contact us immediately. We will work with you to find a fair resolution, which may include offering a replacement, a refund, or assistance with filing a claim with the courier, depending on the specific circumstances.

Delivery Confirmation and Tracking Information

Once the courier collects your package, you will receive tracking information. This allows you to monitor the status of your shipment and provides updates throughout the delivery process.

Delays and Force Majeure Clause

We are not liable for delays caused by unforeseen events beyond our control, including but not limited to natural disasters, strikes, pandemics, or disruptions to transportation services. Should a delay occur, we will communicate updates promptly and work diligently to minimize its impact and ensure you receive your order as soon as possible.