Refund policy

Refund and Return Policy

At Beans.ie, we are committed to providing high-quality products and exceptional service. Please review our refund and return policy below to understand how we can support you.

1. Equipment Returns

  • Eligibility: You may return equipment within 30 days of receipt. To qualify, items must be unused, in their original packaging, and accompanied by proof of purchase.

  • Process: Contact us at contact@beans.ie to initiate a return. Once approved, we will provide a return shipping label and instructions. Returns without prior approval will not be accepted.

  • Shipping Fees: Return shipping costs may apply and will be communicated during the return process.

2. Coffee Returns

  • Perishable Nature: Due to the perishable nature of coffee, we do not accept returns on coffee purchases.

  • Quality Issues: If you receive incorrect or defective coffee, contact us within 7 days of receipt at contact@beans.ie. We will assess the issue and may offer a replacement, refund, or store credit.

3. Damaged or Incorrect Items

  • Inspection: Please inspect your order upon receipt. If items are defective, damaged, or incorrect, contact us immediately at contact@beans.ie with relevant details and photographs.

  • Resolution: We will evaluate the issue and provide a suitable resolution, which may include a replacement, refund, or repair.

4. Non-Returnable Items

The following items are non-returnable:

  • Perishable goods (e.g. coffee)

  • Custom or personalised products

  • Hazardous materials

  • Sale items and gift cards

5. Event Tickets

  • Refund Eligibility: Refunds for event tickets are accepted if requested at least 24 hours before the event.

  • Late Requests: Refund requests made within 24 hours of the event will not be accepted.

6. Exchanges

  • Process: To exchange an item, initiate a return by contacting us. Once the return is accepted and the original item is received, you may place a new order for the desired item.

7. European Union 14-Day Cooling-Off Period

  • Eligibility: If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.

  • Conditions: Items must be unused, in their original packaging, and accompanied by proof of purchase.

8. Refunds

  • Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Timeline: Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process the refund.

  • Inquiries: If more than 15 business days have passed since your refund was approved, please contact us at contact@beans.ie.

9. Customer Responsibilities

  • Reviewing Product Information: Customers are responsible for reviewing product descriptions, including roast dates and freshness guidelines, before purchase.

  • Proper Storage: Ensure that coffee is stored appropriately to maintain its quality after delivery.

  • Understanding Subjectivity: Taste preferences are subjective and may not align with the characteristics of every coffee offered.

10. Coffee Freshness and Roast Dates

  • Roasting Schedules: Beans.ie collaborates with various independent roasters, each with unique roasting schedules and packaging methods. While we strive to deliver coffee at its peak freshness, we cannot guarantee delivery within a specific timeframe post-roast.

  • Freshness Window: Coffee freshness is influenced by roast level, packaging, and storage conditions. For optimal flavour, we recommend consuming coffee within 2 to 12 weeks after the roast date. This window may vary based on individual preferences and brewing methods.

11. Limitation of Liability for Product Characteristics

  • Subjectivity: The sensory attributes of coffee, such as taste and aroma, are inherently subjective and can be affected by factors beyond our control, including variations in roast profiles, packaging, storage conditions, and individual brewing techniques.

  • No Guarantee: Beans.ie does not warrant that the coffee will meet individual taste expectations. Refunds or replacements will not be provided based solely on subjective assessments of flavor or freshness unless the product is defective or does not meet the specifications outlined at the time of purchase.

Contact Us

For any questions or concerns regarding our refund and return policy, please contact us at contact@beans.ie